INTRODUCTION
SAS SIRIUS, as data controller, may collect and process personal data concerning you in connection with the use of its services, and in particular the services accessible on its website, mobile site, online store and mobile applications. We are committed to protecting the privacy of prospective customers and visitors to our websites, mobile sites, online stores and mobile applications. All processing of personal data implemented as part of the accessible services complies with applicable local regulations on the protection of personal data, and in particular the provisions of the amended French Data Protection Act of January 6, 1978 and the General Data Protection Regulation (EU Regulation 2016/679) or "RGPD".
1 - WHAT ARE OUR COMMITMENTS IN TERMS OF PERSONAL DATA PROTECTION?
SAS SIRIUS is committed to guaranteeing a high level of protection for the personal data of its customers, prospective customers, users of its websites: internet site, mobile site, online store and mobile applications and any other person whose personal data it processes.
SAS SIRIUS undertakes to comply with the regulations applicable to all personal data processing that it implements:
- Your personal data is processed lawfully, fairly and transparently;
- Your personal data is collected for specified, explicit and legitimate purposes, and is not further processed in a manner incompatible with these purposes;
- Your personal data is kept adequate, relevant and limited to what is necessary for the purposes for which it is processed;
- Your personal data is accurate, kept up to date and all reasonable measures are taken to ensure that inaccurate data, having regard to the purposes for which it is processed, is erased or rectified without delay. SAS SIRIUS implements the appropriate technical and organizational measures to guarantee a level of security appropriate to the risk inherent in its processing operations, to meet regulatory requirements and to protect the rights and data of the persons concerned from the outset of the processing operations. SAS SIRIUS also contractually imposes the same level of personal data protection on its subcontractors (service providers, suppliers, etc.).
2 - WHAT PERSONAL DATA DO WE COLLECT?
A - Depending on the purpose of the collection
The personal data we collect varies depending on the purpose of the collection and the Service we provide. Generally, we may directly collect the following categories of personal data:
a) personal details, such as your surname, first name, e-mail address, postal address and telephone number(s);
b) the identifiers used to access your online account, i.e. username and password. This is necessary for us to create a personal user account;
c) exchanges with us, which may include details of conversations via chat, customer service;
d) demographic information, such as your age, gender and lifestyle preferences (including your favorite products and your interest in them);
e) browsing history, such as the pages visited, the date of the visit, the location at the time of the visit, or the IP address;
f) payment information when a purchase or reservation is made on one of our sites, online stores, or one of our applications. We may also collect personal data about you indirectly when you share content on social networks, websites, stores or applications relating to our products and services, or respond to our posts and promotional announcements on social networks.
B - Personal data relating to minors
SAS SIRIUS does not collect or process personal data relating to children under the age of 18 without the prior consent of the child's parents or guardians. If personal data concerning children is collected via our sites: website, mobile site, online store and mobile applications, parents or guardians may object by contacting us at the address given at the bottom of this page.
3 – COMMENT SONT COLLECTÉES LES DONNÉES PERSONNELLES ?
A – Moyens de collecte de vos données
Dans le cadre de nos relations, vous êtes susceptibles de nous communiquer vos données personnelles par différents moyens et notamment sur nos sites: site internet, site mobile, boutique en ligne et applications mobiles lors de vos navigations internet, achats, réservations, en remplissant les divers formulaires de collecte, lors d’une souscription à la e-newsletter, lors de la création d’un compte, lorsque vous déposez une candidature, lorsque vous publiez des commentaires sur nos pages de réseaux sociaux, lorsque vous établissez tout contact avec notre établissement ou lorsque vous nous transmettez de toute autre manière vos données personnelles.
B – Adresse IP
L’adresse IP est une série de chiffres qui est assignée automatiquement à votre ordinateur par votre fournisseur d’accès internet à chaque connexion. A chacune de vos requêtes sur le site, nos serveurs enregistrent la trace de votre passage. Nous collectons les adresses IP dans le but d’analyser les tendances sur le site. Nous ne transmettons aucune information qui permette de vous identifier, ce qui veut dire que votre session sera enregistrée, mais restera anonyme pour nous. Nous pouvons utiliser votre adresse IP en coopération avec votre fournisseur d’accès internet pour vous identifier dans le cas où nous devrions appliquer les conditions d’utilisation pour protéger nos services, clients ou par respect des lois en vigueur.
C – Cookies
Afin d’améliorer constamment la qualité des services proposés sur nos sites: site internet, site mobile, boutique en ligne et application mobile et leur adéquation avec vos attentes, SAS SIRIUS est susceptible d’utiliser des « cookies », fichiers texte servant à identifier votre terminal lorsque vous vous connectez à l’un de nos services. Le dépôt de cookie ou traceur dans votre terminal (ordinateur, tablette, smartphone, etc.) permet à SAS SIRIUS de collecter des informations et données personnelles, selon votre choix de paramétrage de votre terminal.
Types de cookies utilisés :
a) Cookies indispensables à l’utilisation du site. Ils vous permettent d’utiliser les principales fonctionnalités du site, telles que l’achat ou la réservation de prestations par exemple. En désactivant l’utilisation des cookies, vous ne pourrez plus bénéficier de ces fonctionnalités. Les informations conservées ne peuvent être utilisées à des fins commerciales.
b) Cookies de performance du site. Les cookies de performance nous permettent d’optimiser notre site internet et de détecter les éventuels problèmes techniques que vous pourriez rencontrer. Ils nous permettent de recueillir des informations sur la façon dont vous utilisez le site, notamment le nombre de visites par page, le nombre de messages d’erreur affichés, le temps passé sur une page, ou encore le nombre de clics sur une zone du site. Les informations conservées ne peuvent être utilisées à des fins commerciales.
c) Cookies de fonctionnalités. Ces cookies permettent au site de mémoriser les choix que vous avez effectués (comme votre nom d’utilisateur, la langue choisie ou la région où vous vous trouvez) et fournir des caractéristiques plus précises et personnelles. Ces cookies peuvent aussi être utilisés pour mémoriser les modifications apportées par l’utilisateur, comme la taille du texte ou la police de caractères. Ils peuvent également servir pour fournir des services que vous avez sollicités, comme regarder une vidéo ou laisser un commentaire sur un blog. Les informations collectées par ces cookies peuvent être rendues anonymes et ne peuvent pas suivre votre activité de navigation sur d’autres sites. En utilisant notre site Web, vous acceptez de recevoir ce type de cookies sur votre dispositif.
d) Cookies de marketing publicitaire. Ces cookies collectent des informations concernant vos habitudes en matière de navigation Internet afin de vous proposer des publicités qui vous sont adaptées et correspondent à vos centres d’intérêt. Ils permettent également de limiter le nombre de fois que vous verrez une publicité et nous aident à évaluer l’efficacité de nos campagnes publicitaires. Ils sont en général installés par des réseaux publicitaires avec l’autorisation de l’opérateur du site Internet. Ils mémorisent les visites effectuées sur un site et partagent ces informations avec d’autres entreprises (des publicitaires par exemple). Les cookies ciblés ou publicitaires sont souvent liés aux fonctionnalités du site fournies par l’entreprise partenaire. Les informations sont collectées et partagées avec des tiers pour proposer des ciblages d’audience et des solutions d’optimisation pour les annonceurs publicitaires et les éditeurs. Aucune donnée personnelle n’est recueillie et un individu ne peut être identifié via les données collectées.
e) Cookies provenant des sites internet tiers et réseaux sociaux Notre site Internet contient des liens et/ou des contenus renvoyant vers d’autres sites et réseaux sociaux, et nous ne savons pas quels sont les cookies utilisés par ces derniers. Pour en savoir plus, veuillez consulter les informations fournies par ces sites tiers et réseaux sociaux sur leurs propres cookies.
D - Respecting your privacy
We are committed to protecting your privacy and respect the following 2 principles:
- We do not associate your cookies with any information that could identify you directly and personally. Under no circumstances do cookies allow us to know your address, date of birth, telephone number or any other identifying information.
- We do not provide any personal information to advertisers or third-party sites that display ads based on your interests. If your computer or cell phone is used by several people, or if it has several browsers, it is possible that the content displayed to other users corresponds to your preferences. If you wish, you can change your browser settings. For more information on how cookies and targeted advertising work, please consult the Cnil website: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.
E - Links to third-party websites
Our website, mobile site, online store and mobile applications may contain links to third-party websites.
We disclaim any responsibility for the collection, use, management, sharing or disclosure of data and information by these third parties. The provision of information on third-party sites is governed by the privacy policies and terms of use of those sites. We recommend that you read the privacy policies of these websites before submitting any personal information.
4 - WHAT IS THE PURPOSE OF ANY DATA COLLECTED?
Your data is mainly used for reservation and purchase purposes (supply of services, specific services and products), canvassing, customer loyalty, promotion, sales information, satisfaction surveys, organization of competitions, new services and products designed to improve your customer experience within our establishment, statistical studies, recruitment, after-sales service, processing of your requests and/or complaints. In addition to cases where your consent has been obtained (in particular to send you personalized offers), the processing of your data for the above-mentioned purposes is in particular necessary:
- To ensure the performance of the service contract;
- To comply with a legal obligation;
- For the purposes of the legitimate interests pursued by our establishment (in particular to develop new services and offers, improve customer service, etc.).
More specifically, your data is used:
- To enable you to take advantage of all the services available on our establishment's website, mobile site, boutique and mobile applications: creation of a user account, e-newsletter, reservation management, assistance and complaints, loyalty program management, etc.
- To enable you to browse our websites;
- To match our information, notifications, offers and other services to your interests;
- To facilitate the completion of administrative formalities relating to reservations and purchases.
5 - HOW LONG IS YOUR DATA KEPT?
SAS SIRIUS undertakes to keep your personal data for no longer than is necessary for the purposes for which it is processed. Retention periods are defined according to the purposes of the processing carried out by SAS SIRIUS and take particular account of applicable legal provisions imposing a specific retention period for certain categories of data, any applicable limitation periods and the recommendations of the CNIL concerning certain categories of data processing.
6 - WHO MAY HAVE ACCESS TO YOUR PERSONAL DATA?
A - Recipients of your data
The data collected on our website, mobile site, online store and mobile applications may be communicated to our internal staff, or to its ancillary service providers (subcontractors, service providers, banks), as part of the fulfilment of all or part of the services referred to above. We remind you that SAS SIRIUS requires its service providers to implement strict confidentiality and data protection measures.
B - Data transfers outside the European Union
Personal data may be processed outside the European Economic Area (EEA). If this is the case, SAS SIRIUS will do everything in its power to ensure that this international transfer of data has an adequate level of security and guarantees.
7 - HOW TO EXERCISE YOUR RIGHTS
In accordance with applicable regulations on the protection of personal data, you may, at any time, exercise your right to access, rectify and delete data concerning you, as well as your right to limit and object to the processing and portability of your personal data. In addition, you have the legal right to define directives concerning the fate of your personal data post mortem. In addition, any person who was under the age of majority at the time his or her personal data was collected is entitled to have it deleted as soon as possible. These rights may be exercised by writing to the following address:
SAS SIRIUS - 1900B route de Bonnieux 84560 MENERBES France - reservation@domainesirius.com
In this context, we kindly ask you to include with your request the information required to identify you (surname, first name, e-mail), as well as any other information required to confirm your identity. You also have the right to appeal to the Commission Nationale de l'Informatique et des Libertés in the event of a breach of the regulations applicable to the protection of Personal Data and in particular the RGPD.
8 - COMPUTER SECURITY / SECURING TRANSACTIONS
Ensuring the security and confidentiality of the personal data you entrust to us is a priority for SAS SIRIUS. We therefore implement all the technical and organizational measures necessary, in view of the nature, scope and context of the personal data you provide us with and the risks presented by their processing, to preserve the security of your personal data and, in particular, to prevent any accidental or unlawful destruction, loss, alteration, disclosure, intrusion or unauthorized access to such data. We offer a secure online payment system using the latest technology. SAS SIRIUS strives to combat identity theft on the Internet. This is why, for example, we use a device to detect fraudulent payments made by credit card. This system is designed to protect you in the event of loss or theft of your bank card. The security and confidentiality of personal data depend on the good practices of each individual. That's why we ask you not to share your passwords with third parties, to always log out of your profile and your social account (especially if you have linked accounts), and to close your browser window when you've finished your session, especially if you're accessing the Internet from a computer shared with other people. This will prevent other users from accessing your personal information.
9 - CONTACT US
If you have any further questions about this policy or the way SAS SIRIUS handles your personal data, please contact us at the following address: reservation@domainesirius.com
10 - MODIFICATIONS TO THE STATEMENT
SAS SIRIUS reserves the right to adapt the personal data protection policy. When we make substantial changes to this Statement, we will publish a link to the Statement on the home page of our site.
11 - OPPOSITION TO PHONE MARKETING
The user may register on the opposition to telephone canvassing list by calling +33 5 56 01 62 32.